Ethics Channel

View Clece Care Services' Business Partners Code of Conduct Download here

Our Commitment

Welcome to the Clece Care Services’ Ethics Channel

We are committed to an environment, where open and honest communications are the expectation, not the exception. We want you to feel comfortable approaching your manager or supervisor in cases where you believe violations of corporate policies or standards have occurred.

In situations where you prefer to report anonymously, in confidence and with the highest possible degree of protection, you are encouraged to use the below form.

We encourage you to submit reports related to violations or breaches of the Code of Conduct of the organisation with which you interact, whether as an employee, supplier, customer or any other stakeholder.

The information you provide will be treated as completely confidential and, if you wish, anonymous. You have our guarantee that your comments will be heard.

What may be reported through the Ethics Channel?

Information on infringements or failure to fulfil in an ample sense, that is, reasonable suspicion, real or potential infringements, that have taken place, or that may probably arise. Reports must always be made in good faith and with the greatest degree of detail and possible evidence.

For the purposes of illustration, and notwithstanding what is set forth in the Ethics Channel Operating Policy, the following are some of the possible subjects to be reported:

  • Cases of bribery and corruption.
  • Conduct against health and safety in the workplace.
  • Conflicts of interest in any action related to professional development.
  • Discriminatory conduct.
  • Sexual and labour harassment.
  • Internal fraud.
  • Cases of unfair competition.
  • Breaches in matters of defence of competition.
  • Conduct contrary to the health and safety of our users.

Who will process the information reported?

It is important for you to know that the information reported, including personal data gathered in the context of a report, may be processed or notified to the following parties when necessary:

  • Members of the CLECE Technical Compliance Unit, as well as the Compliance Committee (Compliance Body) of the company.
  • Authorised representatives of the company who intervene in the investigation, if the nature or scope of the facts denounced require their participation.
  • Any investigator, advisor or external advisor who has been hired to support the company in evaluating the notification, in investigating the matter, or to advise the organisation on points related to such matters.
  • The police and/or other regulatory or law enforcement bodies.

All parties concerned are encouraged to submit information regarding possible infringements of our Code of Ethics, as well as to request guidance regarding the policies available below. We thank you in advance for your valuable collaboration.

Form Example

Helpful Links

Business Partners Code of Ethics

Anti-Bribery Policy

Privacy Policy

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Clece Care Services offer support services across the UK. Get in touch to find out how your local team can best support you and your loved ones needs.

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