Area Supervisor – Care

Job Type: Full Time
Location: Durham
Travel: Driver
Salary: £21,000 - £22,000

Job Description

Established in 1986, Dale Care is one of the leading home care providers in the North East, helping our service users to stay as independent as possible within the comfort of their own home.

The suitable applicant will have experience of working within a care environment, preferably domiciliary care, and have carried out tasks similar to those listed above. Please note that the role requires that you have your own transport and be able to drive.

Essential qualities:

  • Strong I.T. skills
  • Excellent communication and customer service skills
  • Experience of managing a busy work load
  • Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner
  • Ability to prioritise tasks
  • Ability to remain calm under pressure

Please note that as part of the role you will be required to work occasional weekends

Roles and Responsibilities

The purpose of the role is to manage all aspects of service delivery for service users and employee management in a given geographical area. The role will involve liaising Dale Care service users, employees & management as well as third party professionals such as Social Workers, District Nurses, hospitals. Key responsibilities will include:

  • To manage and carry out the initial visit process, completing all paperwork as directed by the Company.
  • To manage the service user’s medication in partnership with care workers in line with the service user’s care plan and medication level. Highlighting any inconsistencies or errors, changes to service user’s needs or medication errors to the appropriate medical personnel, family members and social services as required.
  • To input all initial visit paperwork onto the Dale Care system and use this to inform the Service Users Care Plan, focusing on person centred care.
  • To organise and carry out Service User’s reviews, recording and reporting any changes to their needs, issues or concerns.
  • To be responsible for giving feedback regarding any issues or changes regarding Service Users care to Social Workers, family members, care staff and other professionals involved
  • To ensure risk assessments relating to individual Service Users are updated as necessary following any hospital discharges or changes to their care.
  • To assist with the reporting and investigation of any safeguarding concerns
  • To support in the investigation of any complaints.
  • To carry out regular spot checks and observations on staff and report any concerns
  • To provide day to day support for staff and Service Users regarding concerns and complaints ensuring these are recorded and feedback given as required



  • Company pension
  • On-site parking
  • Store discount
  • Free DBS
  • Wellbeing Service
  • Refer a friend scheme
Apply Now

7 Offices & 10 Extra Care Schemes

Located across North East England

Established in 1986

Recruitment Offices


01388 768 271

South Tyneside

0191 7169 200


01429 225700


0191 389 7777


0191 4292 344

If you become a Carer with us and refer a friend

You can earn up to £300*

*Terms and conditions apply

Looking for Care? Contact Your Local Office

If you would like to talk to us regarding our care services, contact your local office on one of the below phone numbers or you can email us by clicking on the envelope icon relating to your location.

Accessible Care Services
All Care (GB) Limited
Call-In Homecare
CRT Care Services
Diamond Quality Care Services
Hartwig Care Limited
Homecarers Care Services
Ideal Complex Care
Lauriem Complete Care

Looking for a Career in Care? Contact Your Local Office for our Job Vacancies

Would you like to make a difference to the life of someone in your community and have a career in care that is rewarding and challenging? If the answer is yes, then we want to hear from you. Contact your local office below for more information.

Accessible Care Services
All Care (GB) Limited
Call-In Homecare
CRT Care Services
Diamond Quality Care Services
Hartwig Care Limited
Homecarers Care Services
Ideal Complex Care
Lauriem Complete Care