Out of Hours Coordinator

Job Type: Full Time, Part Time
Location: Boldon
Travel: Driver
Salary: £10.42 - £14.00

Job Description

About Us
Dale Care is one of the North East's leading home care providers with over 30 years’ experience in providing home care services which are targeted towards supporting elderly and vulnerable adults to live as independent as possible.

About the Role
We provide domiciliary care between 7am and 10pm Monday to Sunday within County Durham, Stockton and Gateshead. Dale Care is passionate about providing high quality service to all service users and carers at all times.
Working as part of a team based at our Crook head office and from your own home, you will be required to manage a multi-line switchboard dealing with queries from carers, service users and external bodies.

Please note that the role is not solely home based- it will involve some office based work also

Roles and Responsibilities

About you
Essential:

  • Strong I.T skills
  • Srong communication skills
  • Strong customer service skills
  • Experience managing a busy work load
  • Ability to work autonomously
  • Ability to analyse a situation and take decisive action in a timely manner

Desirable

  • Call centre experience
  • Care sector experience
  • Ability to prioritise tasks
  • Ability to remain calm under pressure

Hours of work are between:

  • Monday to Friday 6am – 9am  and 5pm – 11pm
  • Saturday and Sunday – 6am – 2pm and 2pm – 10pm

 

Benefits

  • Pension scheme
  • Store discounts
  • Employee health and wellbeing service
Apply Now

7 Offices & 10 Extra Care Schemes

Located across North East England

Established in 1986

Recruitment Offices

Durham

01388 768 271

South Tyneside

0191 7169 200

Teesside

01429 225700

Gateshead

0191 389 7777

Newcastle

0191 4292 344

If you become a Carer with us and refer a friend

You can earn up to £300*

*Terms and conditions apply
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Looking for Care? Contact Your Local Office

If you would like to talk to us regarding our care services, contact your local office on one of the below phone numbers or you can email us by clicking on the envelope icon relating to your location.

Accessible Care Services
All Care (GB) Limited
Call-In Homecare
CRT Care Services
Diamond Quality Care Services
Hartwig Care Limited
Homecarers Care Services
Ideal Complex Care
Lauriem Complete Care

Looking for a Career in Care? Contact Your Local Office for our Job Vacancies

Would you like to make a difference to the life of someone in your community and have a career in care that is rewarding and challenging? If the answer is yes, then we want to hear from you. Contact your local office below for more information.

Accessible Care Services
All Care (GB) Limited
Call-In Homecare
CRT Care Services
Diamond Quality Care Services
Hartwig Care Limited
Homecarers Care Services
Ideal Complex Care
Lauriem Complete Care