Whether assistance is pre-booked or requested on arrival, our team ensures every traveller receives the support they need for a smooth and dignified journey.
Our service includes:
- Personalised Meet & Greet: Welcoming passengers and their carers or family members.
- Baggage Support: Helping with luggage from arrival through to security.
- Mobility Assistance: Providing wheelchairs and guiding passengers through the airport.
- Accessibility Support: Assisting with access to toilets, cafés, shops, and waiting areas.
- Boarding & Disembarking: Using ambulifts and aisle chairs to ensure safe and comfortable transitions to and from the aircraft.
Our Team
Our experienced professionals are trained to assist passengers with empathy and efficiency. From skilled support staff to specialist drivers operating ambulifts, every team member is committed to ensuring passengers reach their flights on time without delays.
Our Legacy
We’ve proudly held the contract for this service for over a decade, recently entering a new five-year term. Our continued partnership reflects our commitment to excellence and the trust placed in us to deliver outstanding care.
Our partners & accreditations
